Frequently Asked Questions
Everything you need to know about your gear and your order.
How will my bicycle be shipped?
All bikes are professionally assembled and inspected by our mechanics before being partially disassembled for shipping. You will need to perform basic assembly, such as attaching the handlebars and front wheel, upon arrival.
What is your return policy for sports equipment?
We offer a 30-day return policy on most items in new, unused condition with original packaging. Please note that for safety reasons, some technical gear may have specific return requirements.
Do you offer in-store pickup for online orders?
Yes, we offer free 'Buy Online, Pick Up In-Store' at any ERIK'S location. You will receive an email notification as soon as your gear is ready for pickup.
Does my new bike include a warranty?
Every bike purchased from ERIK'S comes with the full manufacturer's warranty. Additionally, we provide ERIK'S Low Price Guarantee and our own service support to keep you riding smoothly.
Can I get my skis or snowboard tuned at your locations?
Absolutely. Our stores feature full-service repair shops staffed by certified technicians who specialize in ski and snowboard waxing, sharpening, and binding adjustments.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer specialized financing options through our partners to help you get the high-performance gear you need today.